Complaints Procedures

HOW Trading212Brokerage HANDLES COMPLAINTS

At Trading212Brokerage Ltd. we are focused on giving customers the most astounding standard of administration. On the off chance that a customer is disappointed with the services to provide, Trading212Brokerage will do all that we can to accomplish neighborly goals to the circumstance. However, if this is absurd, Trading212Brokerage has a committed Consumer Complaints Manager whose essential obligation is to manage objections from retail customers emerging from exchanges including people directed by the Financial Conduct Authority (FCA). Trading212Brokerage's Consumer Complaints Manager deals protests decently, reliably and in a timely manner.

WHEN WE RECEIVE YOUR COMPLAINT

An endless supply of a customer complaint, Trading212Brokerage will instantly keep in touch with the customer or their delegate to tell them the grievance has been gotten. Trading212Brokerage will likewise disclose how it plans to manage it. If a complaint was made to Trading212Brokerage by telephone, this letter explains our comprehension of the customer's worries, allowing them the chance to correct any misconceptions that Trading212Brokerage may have.

RESOLVING YOUR COMPLAINT

Trading212Brokerage will evaluate customer complaints and if additional data is required will write to or telephone the customer to clarify what is required. It is basic that customers comprehend that all complaints are considered unbiasedly and on their individual after sufficient dialog with the customers and all gatherings concerned. Once Trading212Brokerage has finished a careful examination, a letter will be sent to the customer instructing them concerning the discoveries. The reaction will cover the result of the examination together with Trading212Brokerage's evaluation of the issues brought up in the objection, and, where applicable, subtleties of any change that offered by Trading212Brokerage.

IF THERE IS A DELAY IN RESOLVING YOUR COMPLAINT

Trading212Brokerage's regulator, the Financial Conduct Authority (FCA), expects Trading212Brokerage to determine most objections inside a reasonable time. Trading212Brokerage is focused on accomplishing this and to determine all complaints in an as opportune way as could be expected under the circumstances. On the off chance that Trading212Brokerage does not have all the data required to determine the issue and needs to gather extra data, or if there is a deferral for some other reason, Trading212Brokerage will keep in touch with the customer with a notice. If the objection takes longer than two months to determine, Trading212Brokerage will keep in touch with the customer around then to clarify why. Trading212Brokerage's Complaints Manager will not research objections where over a year have gone since the customer ended up mindful of the conditions offering cause to the protest or if over a half year have gone since the customer was told recorded as a hard copy that their complaint was not maintained.

In the case of customer is not satisfied with any administration given by Trading212Brokerage, kindly do not dither to get in touch with us.

UK's Financial Conduct Authority address: Triq L-Imdina, Zone 1 Central Business District Birkirkara CBD 1010, Malta.